A PROPERTY MANAGERS GUIDE TO STAINS & VACATE CARPET CLEANING

What actually is carpet cleaning

Every Property Manager has a reason to contemplate carpet cleaning, for some the reasons may be just part of a normal vacate checklist and for others there’s often a pressing reasons such as flooding, stains or damage. Either way we all begin with the same sorta questions, it’s usually “How much” and most often you’ll get a quote and compare it to others and make a decision, often on price.

Why do we ask for a quotes anyway?

The answer is simple, we often don’t know what else to ask for or you just want something rectified or claim the tenants bond money back. You see we are accustomed to asking price and that happens because we are vague on the process or we lack information and understanding.

The truth is most cleaners aren’t professionally trained and don’t know how to educate or report on the science of cleaning, think about that for a moment. 

“most cleaners don’t know how to help educate or report on the science of cleaning

V.C.A.T & Science Reports

The science is all important, anytime you need to go before VCAT or apply for the Bond having science based reports and quotes means you are properly prepared to advocate on behalf of your Landlords.

Understanding your why?

Theres no point getting a quote if you don’t know what the process is. So lets begin with your cleaning needs and see what resonates.

Vacate clean  ●Bad Smells 🔺●Stained ●Greasy ●Oily ●Cooking Odours ●Urine Smells ●Flooding ●DamagedHeavy VacuumingPet OdoursRepair or replacement

These are the most common reasons property managers want the carpets cleaned, and if you resonate with one or a bunch of reasons then it makes understanding the process so much easier.

So lets begin with…

What is carpet?

Carpet is something we literally come in contact with everyday, it’s the fibre and padding that covers your floors including- broadloom, carpet tiles, stick on, area rugs, offices, restaurants, hotels and anything that’s covered in fibre.

How is carpet cleaned?

There are 3 methods to clean carpet

1: Dry Vacuuming

Power Head Extraction

Power head extraction tool, removes loose contaminants and pet hair

Dry vacuuming using a domestic or commercial grade vacuum, preferably with a power head designed to beat the fibres removing human or pet hair, dead skin cells, dust mites and eggs, dust, pollen and loose debris. Ideally this should be done bi-weekly and can be achieved by owner or best by a professional.

This was in one lounge room, tenant had a cat and dog

2: (VLM) Very Low Moisture

Encapsulation very low moisture cleaning

Encapsulation Process

(VLM) commonly known as dry cleaning either uses a shampoo or as we recommend Encapsulation Solution by applying a liquid solution that has a crystallising polymer with mechanical agitation. Simply this method attracts and encapsulates dirt in a crystal bead that makes dirt easy to remove. 

The process of encapsulation cleaning

Advantages: It dries really quickly allowing use often within 60-90 minutes, perfect quick turn around time allowing new tenants in quickly.

Suitability: For light to medium soiled fibres. Perfect for wool, nylon, silk, sisal and polypropylene fabrics. With our premium product it also contains antibacterial agents and a mild fabric protector.

3: (HWE) Hot Water Extraction

Hot water extraction using an carpet extraction wand 

Hot Water Extraction Wand

(HWE) commonly known as steam cleaning is the process of using warm to hot water to extract pre-spray cleaning solution along with dislodged and dissolved dirt and contaminants. 

Advantages: It is the deepest most restorative clean, fibres have that fresh and clean feeling just like bed sheets after they have come off the clothes line.

Suitability: Deepest clean removing odours, body oils, spilled liquids, surface contaminants and topical stains. Perfect for wool, nylon, carpet tiles and polypropylene fibres. 

The Process of Hot Water Extraction

The cleanliness scale

So how do I know which service to pick? Well we’ve provided a simple scale from 1 to 10 that’ll help you evaluate where the carpets sit.

Simply select the cleanliness levels the carpets are currently at.

Levels 1 to 4

If you feel the carpet sits between 1 to 4 then you can choose between VLM Encapsulation Cleaning or HWE Espresso Steam Cleaning.

Levels 5 to 7

You require medium spa steam cleaning, this is best suited to medium soiling and some topical marks, it’ll also refresh the fibres.

Levels 8 to 10

You require  heavy spa deep cleaning, fibres are heavily soiled and require deep penetrating cleaning, often requires anti bacterial treatments and neutralising solution.

Level 10+ 

You require a full restoration clean, typically this includes urine decontamination, vomit, faecal matter, removal of blood, penetrating odours and stain treatment where possible. It would require often the use of biocides to sanitise the fibre.

Understanding Stain Treatment:

Topical Stains: These marks will come out with a heavy duty carpet clean, in other words these are marks that sit on top of the fibre but haven’t damaged the yarn or colour pigmentation.

Penetrating Stains: These are stains that have penetrated the carpet yarn or fibre, typically these are caused by wine, coffee, bleach, certain food groups and coloured drinks.

Steam cleaning will not remove these marks, they require Stain Treatment, this is in fact a restoration service that requires specialised chemicals and a forensic methodology to reduce the impact of staining. 

We do not guarantee all marks will 100% be removed often a 50% reduction makes it virtually impossible to see, this service is charged in 15 minute increments.

Urine Decontamination

Urine contamination typically happens from young children, frail citizens, cats and dogs, it usually penetrates the carpet, underlay and impregnates the flooring and it never disappears. At it’s worst the smell of urine permeates the home attaching itself to soft furnishings, walls and heating and air conditioning units.

How urine impregnates flooring

Can steam cleaning or deodorising remove urine?

NO, in fact steam cleaning on it’s own energises the uric salts and makes it worse, and deodoriser is a masking agent and wears off quickly. The only way to remove urine is a decontamination service, we are happy to supply a detailed quote after inspection. 

Urine and it’s effects

What’s the next step?

Now that you understand what carpet cleaning is and what level of service may be required and how important it is to VCAT hearings and getting the Bond released.

Simply call or email for a free carpet condition audit and cleaning quote, we will determine your leasing dates and confirm a service appointment.

Electronic Reports, Quotes & Invoicing

We will supply you with a full electronic condition report, quotes and invoice that you can keep for your own records and email to your Land Lord and Tenant.

What other services do we provide?

Vacate Cleans ●Window Cleaning ●Tile and grout cleaning ●Upholstery cleaning ●Pressure washing house and driveways ● Curtain cleaning ●Wall washing ● Also handyman and painting services ●Removalists 

Peter is the Principal Presentation Technician and Strategist with 30 years of training, he’s an educationalist to the real estate and property management industries. His many clients are international companies, health institutions, vendors and tenants.

He can be contacted for a free audit and quote on

0413 656 994 or info@rentsellbuymove.com.au

A TENANTS GUIDE TO VACATE CARPET CLEAN

So you’ve decided to enquire about vacate carpet cleaning, why?

Every tenant has a reason to contemplate carpet cleaning, for some the reasons may be vague and for others there’s often a pressing reason or maybe they know exactly why. Either way we all begin with the same sorta questions, it’s usually “How much” and most often you’ll get a quote and compare it to others and make a decision often on price.

Why did I ask for a quote anyway?

The answer is simple, you didn’t know what else to ask for or you just want your bond money back. You see we are accustom to asking price and that happens because we are vague on our reasons or we lack information and understanding.

The truth is most cleaners aren’t professionally trained and don’t know how to help educate clients on the science of cleaning, think about that for a moment. 

“don’t know how to help educate clients on the science of cleaning

Understanding your why?

Theres no point getting a quote if you don’t know what the process is. So lets begin with your cleaning needs and see what resonates.

🔺 Vacating a rental home 🔺 Smelly 🔺 Stained 🔺 Kids messes 🔺 Pet messes 🔺 Baby vomit or milk 🔺 Urine from cat or dog 🔺 Cooking or pet odours 🔺 House proud 🔺 Need bond back

These are the most common reasons people want their carpets cleaned and if you resonate with one or a bunch of reasons then it makes understanding the reasons and process so much easier.

So lets begin with…

What is carpet?

Carpet is something we literally come in contact with everyday, it’s the fibre and padding that covers your floors including- broadloom, carpet tiles, stick on, area rugs, offices, restaurants, hotels and anything that’s covered in fibre.

How is carpet cleaned?

There are 3 methods to clean carpet

1: Dry Vacuuming

Power Head Extraction

Power head extraction tool, removes loose contaminants and pet hair

Dry vacuuming using a domestic or commercial grade vacuum, preferably with a power head designed to beat the fibres removing human or pet hair, dead skin cells, dust mites and eggs, dust, pollen and loose debris. Ideally this should be done bi-weekly and can be achieved by owner or best by a professional.

This was in one lounge room, client has a cat and dog

2: (VLM) Very Low Moisture

Encapsulation very low moisture cleaning

Encapsulation Process

(VLM) commonly known as dry cleaning either uses a shampoo or as we recommend Encapsulation Solution by applying a liquid solution that has a crystallising polymer with mechanical agitation. Simply this method attracts and encapsulates dirt in a crystal bead that makes dirt easy to remove. 

The process of encapsulation cleaning

Advantages: It dries really quickly allowing use often within 60-90 minutes, perfect drying before children come home from school or last minute guests arrive.

Suitability: For light to medium soiled fibres. Perfect for wool, nylon, silk, sisal and polypropylene fabrics. With our premium product it also contains antibacterial agents and a mild fabric protector.

3: (HWE) Hot Water Extraction

Hot water extraction using an carpet extraction wand

Hot Water Extraction Wand

(HWE) commonly known as steam cleaning is the process of using warm to hot water to extract pre-spray cleaning solution along with dislodged and dissolved dirt and contaminants. 

Advantages: It is the deepest most restorative clean, fibres have that fresh and clean feeling just like bed sheets after they have come off the clothes line.

Suitability: Deepest clean removing odours, body oils, spilled liquids, surface contaminants and topical stains. Perfect for wool, nylon, carpet tiles and polypropylene fibres. 

The Process of Hot Water Extraction

The cleanliness scale

So how do I know which service to pick? Well we’ve provided a simple scale from 1 to 10 that’ll help you evaluate where you sit.

Simply select the cleanliness levels your carpets are currently at.

Levels 1 to 4

If you feel your carpet sits between 1 to 4 then you can choose between VLM Encapsulation Cleaning or HWE Espresso Steam Cleaning.

Levels 5 to 7

You require medium spa steam cleaning, this is best suited to medium soiling and some topical marks, it’ll also refresh the fibres.

Levels 8 to 10

You require  heavy spa deep cleaning, fibres are heavily soiled and require deep penetrating cleaning, often requires anti bacterial treatments and neutralising solution.

Level 10+ 

You require a full restoration clean, typically this includes urine decontamination, vomit, faecal matter, removal of blood, penetrating odours and stain treatment where possible. It would require often the use of biocides to sanitise the fibre.

How do we charge for our work?

Square meterage: We use what the industry calls square meterage to begin with, in essence 1 meter wide X 1 meter wide is the equivalent of square meter, we measure the carpeted length and width of each room then calculate the total area measurements.

Example: You may have a lounge that measures 21.6 meters square. We then use a dollar amount say $5.50 X 21.6 m2 the grand total is $118.80

Room Dimensions Guide 

EXAMPLE ONLY
We use the M2 x Dollar amount to calculate the price

Will carpet cleaning remove stains or urine from carpet?

Stain Treatment:

Topical Stains: These marks will come out with a heavy duty carpet clean, in other words these are marks that sit on top of the fibre but haven’t damaged the yarn or colour pigmentation.

Penetrating Stains: These are stains that have penetrated the carpet yarn or fibre, typically these are caused by wine, coffee, bleach, certain food groups and coloured drinks.

Steam cleaning will not remove these marks, they require Stain Treatment, this is in fact a restoration service that requires specialised chemicals and a forensic methodology to reduce the impact of staining.

We do not guarantee all marks will 100% be removed often a 50% reduction makes it virtually impossible to see, this service is charged in 15 minute increments.

Urine Decontamination

Urine contamination typically happens from young children, frail citizens, cats and dogs, it usually penetrates the carpet, underlay and impregnates the flooring and it never disappears. At it’s worst the smell of urine permeates the home attaching itself to soft furnishings, walls and heating and air conditioning units.

How urine impregnates flooring

Can steam cleaning or deodorising remove urine?

NO, in fact steam cleaning on it’s own energises the uric salts and makes it worse, and deodoriser is a masking agent and wears off quickly. The only way to remove urine is a decontamination service, we are happy to supply a detailed quote after inspection.

Urine and it’s effects

What’s the next step?

Now that you understand what carpet cleaning is and what level of service may be required and how important it is to getting your Bond Back.

Simply call or email for a free carpet condition audit and cleaning quote, we will determine your final vacate date and confirm a service appointment.

We will supply you with a full condition report and electronic invoice that you can keep for your own records and email to your Property Manager.

What other services do we provide?

● Vacate Cleans ●Window Cleaning ●Tile and grout cleaning ●Upholstery cleaning ●Pressure washing house and driveways ● Curtain cleaning ●Wall washing ● Also handyman and painting services ●Removalists

Peter is the Principal Presentation Technician and Strategist with 30 years of training, he’s an educationalist to the real estate and property management industries. His many clients are international companies, health institutions, vendors and tenants.

He can be contacted for a free audit and quote on

0413 656 994 or info@rentsellbuymove.com.au

HOW LANDLORDS CAN INCREASE VALUE IN A COVID 19 MARKET

The age old dilemma for a Landlord is balancing the books between incoming and outgoings, in essence money in money out, it seems so often that you run out of money before you run out of month.

Between the mortgage, property management fees, body corporate fees, insurance, emergency repairs, wilful damage and every landlords favourite property taxes.

We can now add to the nightmare scenario that Covid 19 has foisted onto the market with ubiquitous rental holidays and negotiating with Lenders to try and get a mortgage holiday yourself.

DATA ON RENTALS

There are now 88,668 vacant rental properties in Australia, which is more than 11,000 properties higher than in April 2019.

Recent rental bond data from the Tenants’ Union of NSW, which showed the state’s median weekly rent for new tenancies fell more than $30 in April, hint that rental prices are already on a downward slope.

SQM Research founder Louis Christopher said a significant chunk of the vacancy blowout could be attributed to the conversion of short-term accommodation, including homes listed on Airbnb, to long-term rentals.

What does this all mean for the price of rent?

Anna Duong property development executive at the Locandro Group had this to say.

Anna Duong – Locandro Group

Covid 19 have created a “renters market” that gives an advantage to tenants actively hustling for cheaper property. It places pressure on landlords agreeing to increased rental reductions.

Anna suggested anywhere from 15-20% in many situations, she attributes the downward pressure to these key factors.

● No international migration

● No interstate migration

● No metropolitan migration (due to 5km lockdown)

So lets deal with a paradigm not often contemplated and that is how you see yourself.

Are you primarily a Landlord or Investor?

How you see yourself is predicated most often on the advice and education you received on the way to purchasing your property. Was it a purchase so you could own property and receive rental return or did you seek advice from a Buyers Advocate or Investment Strategist?

In my opinion a Landlord is the job title of managing properties and Investor is the process of creating wealth over time.

“Landlord is the job title of managing properties and Investor is the process of creating wealth over time.”

If you consider yourself a longterm investor here is some good news about managing and increasing value and longterm yield in your asset.

“There are basically three reasons people buy or rent a home: location, price and condition. I can’t do anything about location and price is determined by market, but you can work with a presentation specialist on the condition.

“Three reasons people buy or rent a home: location, price and condition.”

 If the condition is good, you can lease or sell at the higher end of the price bracket and faster.”

Buyers or Tenants tend to judge homes by cost and “move-in” quality – the less they have to do to move-in, the better and the more they are willing to pay.

SIMPLE TIPS FOR VALUE ADDING

Investors looking to get the best bang for buck in renovations, what would I recommend?

Actually before renovations there’s cleaning the windows and moving the blinds. It’s the cheapest and most transformative aspect of home presentation, It literally lets the light in and opens the exterior view.

After the windows an in depth forensic clean of every surface, cupboard, wall, bathroom, tiles and carpets within the premises.

I recommend pulling out every drawer and shelf cleaning thoroughly, the same with cooktops, extractors, ovens.

Best bang for buck is simply painting, a colour change and refreshing of the house can make small homes feel big and big homes feel stately.

It’s the equivalent of putting on a new suit, it changes everything.

“If you had to, could you sell your property in 6 weeks?” & why is that important?

My premise came from my days in the automotive industry, clients that serviced and washed their cars regularly found it was a cheap and quick task to get a Road Worthy Certificate (RWC).

In the car game it’s called keeping your car sales ready, it can be flipped quickly and for maximum return.

Those that didn’t service their vehicles had exactly the opposite experience.

Keeping your home in good and serviceable condition not only future proofs the value but allows for a quick short sharp marketing campaign to sell.

We have had many landlords and vendors through changes of circumstances good or bad require the sale of their homes.

I can’t begin to tell you the financial and emotional trauma that many go through when a home isn’t maintained.

It’s either prohibitively expensive to just get the property sales ready, alternatively it becomes a fire sale and they loose all financial benefits.

One in particular was a home in Melbourne’s outer east last year, amongst other issues the house had urine contamination from cats and dogs.

Urine soaked carpets and subfloor

It was a $8000 solution and the vendor gave the go ahead, her dad became involved and put a stop to it. 

He felt spending $8k on urine decontamination was a rip off.

Apparently he owned a cleaning business years ago and knew everything.

When the house eventually sold the agent called me and suggested they got $50k less than could be expected simply because of the smell.

Why is it important to renovate between long term tenancies?

The rental game is geared towards back to back leases, occasionally the end of old lease and the commencement of a new one is the same day.

Property Managers are doing everything they can to serve their landlords.

The problem is homes fall into disrepair or lose lustre between rental agreements.

Painting is like new clothes on a property

Simply painting a home, replacing worn fixtures and updating light fittings raises the appeal and desirability of the home, and with that the rental return.

If you’ve had a long lease say 3 years then leaving a 1 or 2 week gap between tenancies allows for updates.

More than that the asset increases in value and desirability, essential if the asset requires quick sale.

The four important investment property attributes

Cate one of Australia’s most respected Buyers Advocates and Property Investment Educationalists had this to say on 4 key factors when assessing investment properties.

Cate Bakos Buyers Advocate
  1. Healthy capital growth,
  2. Rental return in line with the expected gross rental yield for the area and dwelling type,
  3. Continuous rental occupancy with quality tenants,
  4. Reasonable maintenance expenditure demands.

As you’ll notice maintenance is a key factor in future proofing values of an investment property.

What is the Landlord-Tenant continuum?

Tenants have a natural tendency to follow cues of the Landlord.

The higher the standard the higher the expectations the tenants have of themselves.

Conversely if the landlord doesn’t care, the tenant literally say why should we, so this accelerates the demise and living standards of the home.

So in essence the tenants mirror the attributes of the Landlord.

My Big Fat Greek Landlord

Years ago I met a little Greek couple, Costa and his wife Eleni, they owned over a dozen rentals in Melbourne’s leafy east.

When I met him he was painting the house a tenant had just moved out of, he confided they painted every time someone moved out and spring cleaned every home.

He went on to say that in the rental agreement that the gardens are maintained by a gardener.

What he said next resonated with me because of my Greek/Irish background.

He reasoned that while this was his investment it was the tenants home, he had a family paradigm and understood that feeling proud and comfortable made for longer tenancies.

All his were long term tenancies in what are all now million dollar properties.

Costa and Eleni if still alive would have assets of over $20 million, with that value being realised over decades.

Why I advocate becoming Tenant Centric in order to maximise value.

By become Tenant Centric you actually begin with your customer in mind and think backwards, you move from being a mere Landlord to an Investor.

In essence real estate becomes your business.

Imagine you own a hotel and you’re competing with other hotels of similar size and design, you’ll either compete just on pricing or quality of accomodation.

You have a choice of being a Budget Chain operation or a destination 5 Star operation, one is price shoppers the other quality well healed clients.

If you’re not willing to stay in a substandard room after paying good money, why would you expect a tenant to accept that from your property?

Why you need a Presentation Plan

I implement presentation plan with Landlords I deal with, and it totally changed the quality of tenants and the length of time they are leasing for.

Heres what Anna Duong has to say on the importance of presentation strategies.

A properly maintained and presented property can achieve a 5-10% greater rental yield than similar properties, with the benefits of longer tenancies often 5+ years and much shorter vacancy days between tenancies.

Anna Duong – Locandro Group

  In Summary

Increasing value throughout Covid 19 is no different than any other time, simply plan your presentation and maintenance schedules, realise that being an investor is an active well executed business.

Remember you are in competition with 1000’s of properties and 10000’s of potential tenants, your property regardless of configuration or suburb will either be highly sought after or be the bargain in the market.

Here’s our basic checklist to help you think of what and how you value add to your property.

Peter is a Principal Presentation Strategist at Rent Sell Buy Move

Peter Karaoglanis

With 30 years of training, he’s an educationalist to the multi national companies, real estate industry, international embassies, health institutions and domestic clients.

He can be contacted for a free audit or consultation on 0413656994 or peter@rentsellbuymove.com.au